Show Lead & Concierge: Elevate Collector Experience at Events

Collectors Universe, Inc.; California (MO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Program

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Team Building Activities

Job summary

Collectors Universe, Inc. is seeking a PSA Show Lead / Collectors Concierge Lead to deliver world-class customer care at events and shows. You will manage concierge staff, coordinate travel, and work with Security to ensure smooth submissions reach headquarters for grading.

You will report to the Director of Customer Experience from the Santa Ana, CA office, with 40%+ travel and on-site requirements five days a week. Driver's license is required; passport is a plus.

Qualifications

• Driver's license is required; a valid passport is a plus.
• Strong communication to resolve conflicts and maintain business relationships.
• Problem solving with limited supervision.
• Time management to process orders quickly and efficiently.
• Interpersonal skills to interact across departments.
• Teamwork and ability to balance team and individual responsibilities.

Responsibilities

• Handle and transport product, cash and invoices at events.
• Train staff on receiving and processing submissions at events.
• Communicate booth and travel needs to travel coordinator and show promoter.
• Prioritize responsibilities during show hours.
• Ensure take-home orders are accounted for and safely stored.
• Verify outgoing product meets company specifications.
• Organize and process orders by service level.
• Support the Autograph Team with additional duties.
• Resolve escalated customer issues in multiple channels.
• Assist reps in Slack with questions and support.
• Assign tasks as needed by management.
• Attend and supervise trade shows, including packing, setup and teardown.
• Create SOPs for new processes and help build the employee resource hub.
• Provide performance feedback and development guidance to staff.
• Produce department reporting and monthly newsletter content.
• Inspire staff with excellent leadership example.
• Identify process improvements to enhance customer experience.

Skills

Communication

Problem solving

Time management

Interpersonal skills

Teamwork

Organizational skills

Judgment

Professionalism

Attention to detail

Job description

Collectors Universe, Inc. is seeking a PSA Show Lead / Collectors Concierge Lead to deliver world-class customer care at events and shows. You will manage concierge staff, coordinate travel, and work with Security to ensure smooth submissions reach headquarters for grading.

You will report to the Director of Customer Experience from the Santa Ana, CA office, with 40%+ travel and on-site requirements five days a week. Driver's license is required; passport is a plus.