Global Show Lead & Concierge Manager

Collectors Universe Inc.; Santa Ana (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid Vacation

Flexible Hours

Employee Discounts

Fun Working Environment

Job summary

Collectors Universe Inc. is seeking a PSA Show Lead in Santa Ana, CA to provide world-class customer care. This role involves managing staff for events, ensuring customer engagement, and resolving inquiries promptly. The ideal candidate will have strong communication and problem-solving skills along with a valid driver's license.

This position requires onsite work five days a week and involves 40% travel for events, making it vital to maintain a professional image and effective customer relationships.

Qualifications

• Driver's license is required, valid passport a plus.
• Ability to communicate effectively for conflict resolution.
• Capacity to identify and resolve problems quickly.
• Ability to manage time and prioritize tasks efficiently.
• Willingness to collaborate with teammates.

Responsibilities

• Deliver exceptional customer care at events.
• Manage and train staffing for shows.
• Handle and transport products and invoices.
• Resolve customer complaints and issues effectively.
• Create standard operating procedures for processes.

Skills

Communication Skills

Problem Solving

Time Management

Interpersonal Skills

Teamwork

Organization

Job description

Collectors Universe Inc. is seeking a PSA Show Lead in Santa Ana, CA to provide world-class customer care. This role involves managing staff for events, ensuring customer engagement, and resolving inquiries promptly. The ideal candidate will have strong communication and problem-solving skills along with a valid driver's license.

This position requires onsite work five days a week and involves 40% travel for events, making it vital to maintain a professional image and effective customer relationships.