Global Show Concierge Lead — Customer Experience

Collectors Universe, Inc.; Jersey City (NJ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401K Matching Plan

Paid Vacation

Flexible Hours

Job summary

Collectors Universe, Inc. in Jersey City, NJ seeks a PSA Show Lead / Collectors Concierge Lead to deliver world-class customer care at events and shows.

You will lead the concierge team, supervise staff traveling to shows, and coordinate booth setup and submissions handling to ensure items reach headquarters for grading. The role requires up to 40% travel, onsite in the Jersey City office five days a week, and a valid driver’s license (passport a plus).

Qualifications

• Driver's license is required; passport is a plus.
• Strong communication and problem solving skills.
• Ability to multi-task and manage time efficiently.
• Experience coordinating events and travel logistics a plus.

Responsibilities

• Handle transportation of product, cash, and invoices at events.
• Train staff on receiving and processing submissions.
• Coordinate booth setup and travel needs with teams.
• Manage orders by service level and expedite as needed.
• Lead concierge team at shows and events and ensure customer experience.

Skills

Driver's license

Communication skills

Problem solving

Time management

Interpersonal skills

Teamwork

Organizational skills

Job description

Collectors Universe, Inc. in Jersey City, NJ seeks a PSA Show Lead / Collectors Concierge Lead to deliver world-class customer care at events and shows.

You will lead the concierge team, supervise staff traveling to shows, and coordinate booth setup and submissions handling to ensure items reach headquarters for grading. The role requires up to 40% travel, onsite in the Jersey City office five days a week, and a valid driver’s license (passport a plus).