Shore Excursion Manager

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a seasoned Shore Excursion Operations Manager to lead and grow the shore excursion program aboard our vessels. You will supervise coordinators, tour guides, and transportation staff to ensure flawless delivery of high-quality experiences for guests.

Collaborate with partners worldwide to source contracts, manage budgets, and drive guest satisfaction while maximizing revenue opportunities across itineraries.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field.

Responsibilities

• Lead shore excursion team including coordinators, tour guides, and transportation staff.

Skills

Leadership

Communication

Team motivation

Negotiation

Decision making

Education

Bachelor's degree in Hospitality Management

Master's degree preferred

Tools

Microsoft Office

Job description

Key Responsibilities:

Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions.

Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests.

Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities.

Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction.

Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences.

Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction.

Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis.

Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations.

Qualifications:

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred.

years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management.

Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals.

Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners.

Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world.

Proven track record of revenue generation, cost control, and profitability in shore excursion operations.

Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment.

Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.