Shore Excursions Coordinator

MSC Cruises; Miami (FL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading cruise line company is seeking a Shore Excursions Coordinator to develop shore excursion programs for Caribbean and North American destinations. The role, based in Miami, requires effective communication with tour operators and handling logistics to ensure outstanding guest experiences. Candidates should have a Bachelor’s degree, 3 years of relevant experience, and strong organizational and communication skills. There may be up to 25% travel involved. Join a team that values diversity and commitment to guest satisfaction.

Qualifications

• Minimum of 3 years' experience in a cruise line tours department preferred.
• Ability to manage multiple projects while meeting deadlines.
• Availability to travel onboard ships and by flight.

Responsibilities

• Communicate with local tour operators about current tour programs.
• Maintain tours images directory in collaboration with Marketing.
• Review reports from ships weekly.

Skills

Effective communication skills

Organizational skills

Attention to detail

Team collaboration

Computer software proficiency

Knowledge of destinations

Education

Bachelor's degree in Tourism, Business, Hospitality

Tools

Outlook

Word

Excel

PowerPoint

Job description

Shore Excursions Coordinator – MSC Cruises

Where passion meets opportunity. The Shore Excursions Coordinator will assist in preparing shore excursion programs for a selected portfolio of ports within Caribbean and North American destinations. This hybrid position requires 4 days per week in the office in Miami. The role involves close communication with local tour operators, developing new products, and supporting ship operations.

Responsibilities

• Communicate with local tour operators about current tour programs, scout for new products and explore avenues for program and revenue optimization.
• Keep tour description files up to date for all programs.
• Ensure insurance certificates are on file and up to date weekly.
• Issue contracts for all tours and operators and keep them current on file.
• Issue and review safety audits through the company platform and act as needed.
• Maintain tours images directory in collaboration with Marketing.
• Send emails to tour operators about procedures and deliverables.
• Communicate with ships in the Caribbean area regarding reports and tour operations.
• Review reports from ships weekly and follow up with ships and operators for corrective actions.
• Travel onboard vessels and by flight for product quality control and site inspections.
• Assist in competitive benchmarking and destination research to identify new trends and product opportunities.
• Maintain in‑house shore excursion price lists and vendor directories.
• Assist with special projects and additional duties as assigned by the manager.

Qualifications & Experience

• Bachelor’s degree in Tourism, Business, Hospitality or related field (or equivalent experience).
• Preferred: minimum of 3 years’ experience in a cruise line tours department.
• Strong interest and knowledge in destinations, travel experiences, and guest satisfaction.
• Professional and effective communication skills at all levels (verbal and written).
• Ability to work independently and as part of a team.
• Strong organizational skills, highly organized and detail‑oriented.
• Ability to manage multiple projects while meeting deadlines in a fast‑paced environment.
• Excellent phone manner and etiquette with a positive attitude.
• Proficiency using computer software (Outlook, Word, Excel, PowerPoint); experience with product/content management systems is an asset.
• Availability to travel onboard ships and by flight; up to 25% travel time per year.
• Knowledge of languages other than English (German, French, Spanish, Italian) is a plus.

Essentials

• US Passport or US Permanent Resident status.
• Valid passport.
• MSC Cruises is an E‑Verify employer.

MSC Cruises USA is an equal‑opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. We employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on guests, employees and the planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!