Coordinator,Dest Serv,Shore Ex

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Norwegian Cruise Line is seeking an organized administrative professional to support the Manager, Destination Services in shore excursion product administration and development across assigned regions. You will manage tour forms, itineraries, operator communications, and updates in NVS/Seaware and Retail Masters, ensuring timely information for sailing assignments and new tour initiatives.

A High School Diploma and at least 1 year in shore excursions, with proficiency in Microsoft Office, are

Qualifications

• High School Diploma required.
• Minimum 1 year of Shore Excursion experience.
• Knowledge of NVS/Seaware and MS Office (Word/Excel) required.
• Strong customer service, communication and interpersonal skills.

Responsibilities

• Ensure Destination Managers onboard have tour forms and information and support with requests.
• Send operators tour participation figures and confirm forms have been received.
• Ensure operators have latest ship itineraries and assist with changes.
• Communicate with tour operators worldwide to ensure operation efficiency and address questions or events.
• Assist Revenue Management with tour space during move offs.
• Assist Sales Force with requests and waitlisted excursion matters.
• Request Envograms to notify guests of tour changes or cancellations.
• Add space and build extensions when departures are added.
• Assist with new tour initiatives and in building tours in NVS.
• Update Retail Masters and make changes in NVS/Seaware.
• Maintain and update in-house Tour Operator Directory.
• Support Managers/Director with special projects.

Skills

NVS/Seaware

Microsoft Office

Word

Excel

Detail oriented

Communication skills

Team collaboration

Education

High School Diploma

Tools

NVS/Seaware

Microsoft Office

Job description

**GROW YOUR CAREER WITH US** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! **APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY:*** Provide administrative support to the Manager, Destination Services for shore excursion product administration and development through all aspects of a tour planning, creation and operational delivery cycle in assigned region(s)..**POSITION RESPONSIBILITIES:*** Ensure all Destination Managers onboard have the required tour forms and information necessary and support them with any requests.* Send operators tour participation figures upon request and confirm when all forms have been received from tour operators.* Ensure operators have the latest ship itineraries.* Assist tour operators with any information required or changes requested.* Effectively communicate with tour operators around the world to ensure operation efficiency and address any questions, concerns, or events that may affect their region.* Assist Revenue Management with tour space during move offs.* Assist inside and outside Sales Force with requests.* Assist with waitlisted excursion matters including- monitoring all waitlist reports, clearing waitlisted excursions on reservations, requesting additional space from operators.* Request Envograms to advise guests of any tour changes, cancellations, or new tour additions.* Add additional space and build additional tour extensions when additional departures are added to the brands.* Assist and research work for new tour initiatives.* Assist when necessary in building new tours in NVS.* Update Retail Masters for all destinations for all brands.* Make necessary changes in NVS/Seaware.* Maintain and update in-house Tour Operator Directory.* Assist Manager/Director/VP with special projects as needed.* Perform other job-related functions as assigned..**QUALIFICATIONS:** **DEGREE TYPE:** * High School Diploma.**EXPERIENCE:*** Minimum 1 year in Shore Excursion environment..**COMPETENCIES & SKILLS:*** Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word and Excel programs.* Ability to assimilate and summarize details as appropriate to support decision-making.* Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.* Ability to operate in a team driven environment and accept immediate project responsibility.* Strong Customer Service, Communication and Interpersonal skills.* Ability to accomplish assignments displaying detail orientated and well-organized work.* Ability to work under fast paced, multi tasked and deadline driven environment..