Shopify Customer Support & Operations Specialist

MARBELIZ; Richardson (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

MARBELIZ, a women’s apparel brand based in Richardson, seeks a Customer Support Specialist with deep Shopify expertise to manage returns, refunds and customer service. You will be the primary contact for online customers, ensuring every interaction reflects MARBELIZ’s quality.

Responsibilities include handling inquiries via email, live chat and social channels, processing orders in Shopify, and collaborating with logistics and marketing to improve the customer experience.

Qualifications

• Proven experience in customer support, preferably in e-commerce or fashion/apparel.
• 2+ years of Shopify experience with order management, returns, refunds and admin tools.
• Direct experience handling returns, exchanges, refunds, and customer claims.
• Excellent written and verbal communication with a customer-first mindset.
• Highly organized, detail-oriented, and able to manage multiple tickets efficiently.

Responsibilities

• Respond to customer inquiries via email, live chat, and social channels promptly and professionally.
• Resolve order issues, product questions, sizing guidance, shipping updates, and delivery concerns.
• Inspect returns and confirm products are in good condition; coordinate with warehouse/fulfillment.
• Process returns, exchanges, and refunds efficiently through Shopify and related systems.
• Collaborate with logistics, marketing, and operations to improve the customer experience.

Skills

Shopify expertise

Customer support

Returns management

Communication

Multitasking

Team collaboration

US work authorization

Education

High School Diploma

Tools

Shopify Admin

Job description

MARBELIZ, a women’s apparel brand based in Richardson, seeks a Customer Support Specialist with deep Shopify expertise to manage returns, refunds and customer service. You will be the primary contact for online customers, ensuring every interaction reflects MARBELIZ’s quality.

Responsibilities include handling inquiries via email, live chat and social channels, processing orders in Shopify, and collaborating with logistics and marketing to improve the customer experience.