Returns Specialist - E-Commerce & Shopify

DNAM Brands; Beverly Hills (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

DNAM Brands in Beverly Hills is seeking a Customer Service Associate to manage returns across our ecommerce channels. You will receive, inspect, and process returned shipments from UPS, USPS, and FedEx, and verify tracking and order data while updating records on Shopify, TikTok Shop, and Whatnot.

The ideal candidate is dependable, comfortable handling physical shipments, and able to maintain accuracy in a fast-paced ecommerce environment, with 1+ year of returns processing, shipping, or

Qualifications

• 1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or ecommerce preferred.
• Shopify experience is preferred.
• Familiarity with TikTok Shop, Whatnot or similar ecommerce platforms is a plus.
• Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred.

Responsibilities

• Receive, sort, and inspect incoming customer returns.
• Verify packages against tracking, order, and customer information.
• Process returns and update records across ecommerce platforms.
• Document and elevate damaged, missing, incorrect, or ineligible items.
• Prepare approved merchandise for restocking, transfer, or further review.
• Maintain an organized returns area and meet processing timelines.
• Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments.
• Assist with basic returns reporting and other related duties as assigned.

Skills

Attention to detail

Organization

Time management

Problem solving

Cross-functional teamwork

Independence

Dependable

Punctual

Physical tasks

Lifting up to 50 pounds

Tools

Shopify

TikTok Shop

Whatnot

Job description

DNAM Brands in Beverly Hills is seeking a Customer Service Associate to manage returns across our ecommerce channels. You will receive, inspect, and process returned shipments from UPS, USPS, and FedEx, and verify tracking and order data while updating records on Shopify, TikTok Shop, and Whatnot.

The ideal candidate is dependable, comfortable handling physical shipments, and able to maintain accuracy in a fast-paced ecommerce environment, with 1+ year of returns processing, shipping, or