E-Commerce Operations Assistant

MARBELIZ; Richardson (TX); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

MARBELIZ in Richardson, TX is seeking a full-time E-Commerce Operations Assistant to support daily online store activities. You will process orders, update product listings, monitor inventory levels, and coordinate with warehouses or suppliers to ensure timely fulfillment.

In this on-site role you will respond to customer inquiries about orders, shipping, and returns, track key metrics, identify process issues, and assist with basic data entry and reporting while collaborating with operations

Qualifications

• Candidates should have skills in Operations and Operations Management to support order processing, inventory tracking, and workflow coordination.
• Candidates should possess strong analytical abilities to review data, identify discrepancies, and suggest improvements.
• Effective communication and customer service skills are essential for handling inquiries and collaborating with teams.

Responsabilités

• Process orders and update product listings to keep the store current.
• Monitor inventory levels and coordinate with warehouses or suppliers for timely fulfillment.
• Resolve customer inquiries related to orders, shipping, and returns with clear communication.
• Track operational metrics and identify process issues to improve efficiency.
• Assist with basic data entry and reporting, ensuring accurate records and transparency.

Connaissances

Operations

Operations Management

Analytical Skills

Communication

Customer Service

Outils

Spreadsheets

Order Management Systems

Shopify

Amazon

Description du poste

Company Description

MARBELIZ is a growing e-commerce business focused on delivering quality products and a reliable online shopping experience. The company emphasizes efficient operations, responsive customer support, and a streamlined order fulfillment process. Team members collaborate across functions to improve systems, reduce errors, and enhance customer satisfaction. MARBELIZ values adaptability, attention to detail, and a commitment to continuous improvement in a fast-paced environment.

Role Description

The E-Commerce Operations Assistant is a full-time, on-site role based in Richardson, TX. This role supports daily online store operations, including processing orders, updating product listings, monitoring inventory levels, and coordinating with warehouses or suppliers for timely fulfillment. The E-Commerce Operations Assistant helps resolve customer inquiries related to orders, shipping, and returns, ensuring clear and professional communication. The role also includes tracking operational metrics, identifying process issues, and assisting with basic data entry and reporting. Collaboration with the operations and customer service teams is essential to maintain accurate information and a smooth customer experience.

Qualifications

• Candidates should possess skills in Operations and Operations Management to support order processing, inventory tracking, and workflow coordination.
• Candidates should possess strong Analytical Skills to review data, identify discrepancies, and suggest process improvements.
• Candidates should possess effective Communication and Customer Service skills to handle customer inquiries and collaborate with internal teams.
• Relevant experience in e-commerce, retail operations, or logistics is beneficial.
• Proficiency with spreadsheets, order management systems, or e-commerce platforms (such as Shopify, Amazon, or similar) is an advantage.
• Ability to work on-site in Richardson, TX, organize tasks, and manage time in a fast-paced environment.