Shop Service Technician

DNOW; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k) plan

Medical, dental, vision, life and long

Job summary

DNOW is seeking a Service Technician to deliver field service and customer support, manage on-site tasks, and diagnose equipment issues. The role emphasizes safe operation, documentation, and collaboration with the technical team to meet customer needs.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to troubleshoot and follow procedures. This role involves flexible shifts and a fast-paced field environment, with opportunities for growth and

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to troubleshoot, test, repair and service equipment.
• Familiarity with field automation systems and mobile tools.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance, and testing tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports.
• Document processes and operate field tools safely.

Skills

Interpersonal skills

Troubleshooting

Mobile tools familiarity

Reading & following directions

Education

High School diploma or equivalent

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES

• Provide service and customer support during field visits or dispatches


• Tie workflow to schedule


• Manage all on site installation, repair, maintenance, and test tasks


• Diagnose errors or technical problems and determine proper solutions on equipment.


• Produce timely and detailed service reports


• Document processes


• Operate vehicle in a safe manner and use field automation systems


• Follow all company’s filed procedures and protocols


• Cooperate with technical team and share information across the organization


• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.


• Build positive relationship with customers

JOB REQUIREMENTS

• High School diploma and/or equivalent in work experience


• Excellent interpersonal skills, proficient in oral and written communications


• Assembly experience preferred


• Basic reading skills. Must be able to follow directions


• Ability to troubleshoot, test, repair, and service technical equipment


• Ability to perform work accurately and thoroughly


• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea


• Ability to work flexible shifts and to adapt to changing work schedules


• Familiarity with mobile tools and applications.

BENEFITS

• Competitive Salary + bonus


• 401(k)/ Retirement savings


• Comprehensive Benefits (medical, dental, vision, life and disability coverage)


• Career growth opportunities


• Friendly work environment


• Paid vacation/holidays