Service Technician

DNOW; North Dakota; On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) / Retirement savings

Comprehensive Benefits (medical, dent,

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Service Technician to deliver on-site service, installation, repair and testing of equipment while ensuring customer satisfaction. You will diagnose issues, perform maintenance, produce detailed service reports, and build positive relationships with customers.

The role requires excellent communication, the ability to follow procedures, and flexibility for varying shifts. You will work with field automation systems and support the technical team to resolve issues efficiently.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to follow directions and document processes.
• Familiarity with mobile tools and applications.
• Ability to adapt to flexible shifts.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

Skills

Interpersonal communication

Written communication

Troubleshooting

Technical repair skills

Problem solving

Education

High School diploma or equivalent

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays