Shop Service Technician

DistributionNOW; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

401(k) retirement plan

Medical benefits

Dental benefits

Vision benefits

Life and disability coverage

Paid vacation/holidays

Job summary

DistributionNOW is seeking a Service Technician to deliver on-site service and support during field visits or dispatches. You will manage installations, repairs, maintenance, and testing tasks while coordinating with scheduling and the technical team.

The role requires the ability to diagnose errors, produce detailed reports, and communicate clearly with customers to ensure satisfaction and retention. A valid high school diploma and strong problem-solving skills are essential.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and written/oral communication skills.
• Assembly experience is a plus.
• Ability to follow directions.
• Troubleshoot, test, repair and service technical equipment.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow all field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements and brief solutions within capabilities.
• Build positive relationships with customers.

Skills

Customer service

Communication

Troubleshooting

Field service

Safety awareness

Education

High school diploma

Tools

Mobile apps

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Job Responsibilities

• Provide service and customer support during field visits or dispatches


• Tie workflow to schedule


• Manage all on site installation, repair, maintenance, and test tasks


• Diagnose errors or technical problems and determine proper solutions on equipment.


• Produce timely and detailed service reports


• Document processes


• Operate vehicle in a safe manner and use field automation systems


• Follow all company’s filed procedures and protocols


• Cooperate with technical team and share information across the organization


• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.


• Build positive relationship with customers

Job Requirements

• High School diploma and/or equivalent in work experience


• Excellent interpersonal skills, proficient in oral and written communications


• Assembly experience preferred


• Basic reading skills.


• Must be able to follow directions


• Ability to troubleshoot, test, repair, and service technical equipment


• Ability to perform work accurately and thoroughly


• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea


• Ability to work flexible shifts and to adapt to changing work schedules


• Familiarity with mobile tools and applications.

Benefits

• Competitive Salary + bonus 401(k)/ Retirement savings


• Comprehensive Benefits (medical, dental, vision, life and disability coverage)


• Career growth opportunities


• Friendly work environment


• Paid vacation/holidays

At DNOW we know that our greatest asset is our employees. With approximately 200 locations worldwide, DNOW is growing and so are the employment opportunities. We offer a multitude of disciplines and professions within the company and we invite you to view these opportunities. DNOW is an industry leading provider of pipe, valves and valve automation, fittings, instrumentation, mill and industrial supplies, tools, safety supplies, electrical products, drilling and production equipment, artificial lift, pumps, fabricated equipment, and industrial paints and coatings to the upstream, midstream, and downstream and industrial markets. We also offer supply chain solutions such as procurement, inventory, warehouse management logistics, safety and turnaround support services, project management, and business process and performance metrics reporting.