Service Technician

DNOW; Billings (MT); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401(k) plan

Medical benefits

Career growth opportunities

Friendly environment

Paid time off

Job summary

DNOW is seeking a Service Technician to deliver exceptional customer service during field visits, manage on-site installations, repairs, and tests, and drive customer satisfaction. You will diagnose technical issues, produce detailed reports, and communicate effectively with the technical team and clients.

The role requires a high school diploma, strong interpersonal skills, and the ability to work flexible shifts. Familiarity with mobile tools and a proactive problem-solving mindset are a plus.

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal and written/oral communication skills.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to work flexible shifts and adapt to changing schedules.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule and manage on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports and document processes.
• Operate vehicle safely and follow field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Build positive relationships with customers and understand their requirements.

Skills

Interpersonal skills

Communication

Troubleshooting

Problem solving

Adaptability

Mobile tools

Education

High School diploma

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays