Field Service Technician - Growth, Benefits & Bonus

DNOW; Texas; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Field Service Technician located in the Town of Texas, Wisconsin, who will provide outstanding customer service and drive success through technical support. Responsibilities include managing on-site installations and repairs, troubleshooting technical issues, and ensuring all services meet customer needs. Candidates should have a High School diploma or equivalent experience, along with excellent communication and problem-solving skills. The role offers benefits like a competitive salary, retirement savings, and career growth opportunities.

Qualifications

• Excellent interpersonal skills, proficient in oral and written communications.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits.
• Manage all on site installation, repair, maintenance, and test tasks.
• Build positive relationships with customers.

Skills

Interpersonal skills

Troubleshooting

Technical communication

Problem solving

Education

High School diploma or equivalent

Job description

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A field Service Technician who is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers
  
  

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.
  
  

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays