Shop Service Technician

DNOW; Hobbs (NM); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Comprehensive benefits

Career growth

Friendly environment

Paid vacation

Job summary

DNOW is seeking a Service Technician to deliver exceptional customer service during field visits and dispatches. You will tie workflow to schedule, manage on-site installation, maintenance, and testing tasks, diagnose technical problems, produce detailed reports, and document processes to ensure customer satisfaction and retention.

The role requires strong communication, problem-solving, and teamwork in a field setting.

Qualifications

• Must have strong interpersonal and communication skills.
• Ability to troubleshoot, test, and repair technical equipment.
• Experience with on-site installation and repair tasks is preferred.
• Ability to read and follow instructions and schematics.

Responsibilities

• Provide service and customer support during field visits.
• Coordinate workflow with scheduling and field teams.
• Manage on-site installation, repair, maintenance, and testing tasks.
• Diagnose equipment issues and implement solutions.
• Produce detailed service reports and document processes.
• Operate vehicle safely and use field automation systems.
• Follow all company procedures and protocols.
• Collaborate with technical teams and share information.

Skills

Interpersonal skills

Troubleshooting

Repair skills

Reading/comprehension

Education

High School Diploma

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays