Field Service Technician

DNOW; Williston (ND); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary + bonus

401(k) retirement savings

Comprehensive benefits

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Field Service Technician in Williston, ND to deliver on-site service and customer support. You will manage installations, repairs, maintenance, and testing, while documenting processes and producing clear service reports.

The role requires a high school diploma or equivalent, excellent interpersonal and written communication skills, and the ability to troubleshoot and adapt to changing schedules.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and written communication skills.
• Assembly experience preferred.
• Ability to troubleshoot, test, repair and service equipment.
• Flexible shifts and adaptable to changing schedules.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow all company field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements and make appropriate recommendations.
• Build positive relationships with customers.

Skills

Interpersonal skills

Troubleshooting

Communication skills

Education

High School diploma or equivalent

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

The Field Service Technician is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays