Field Service Technician

DistributionNOW; Williston (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Bonus

401(k)

Comprehensive benefits

Career growth

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Field Service Technician to deliver exceptional customer service during field visits and dispatches. You will drive service success by performing on-site installation, repair, maintenance, and testing tasks, diagnosing issues, and delivering detailed reports.

The role emphasizes building strong customer relationships, effective communication, and safe operation of field automation systems. A high school diploma and flexibility for shifts are required.

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal and written/oral communication skills.
• Assembly experience preferred.
• Ability to troubleshoot and service equipment.
• Flexible to shifts and schedules.

Responsibilities

• Provide service and support during field visits or dispatches.
• Manage on-site installation, repair, maintenance, and testing tasks.
• Diagnose technical problems and determine solutions.
• Produce timely service reports and document processes.
• Build positive relationships with customers.

Skills

Interpersonal skills

Communication

Troubleshooting

Problem-solving

Flexible shifts

Mobile tools

Education

High School diploma

Tools

Field automation systems

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The Field Service Technician is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills.
• Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays

At DNOW we know that our greatest asset is our employees. With approximately 200 locations worldwide, DNOW is growing and so are the employment opportunities. We offer a multitude of disciplines and professions within the company and we invite you to view these opportunities. DNOW is an industry leading provider of pipe, valves and valve automation, fittings, instrumentation, mill and industrial supplies, tools, safety supplies, electrical products, drilling and production equipment, artificial lift, pumps, fabricated equipment, and industrial paints and coatings to the upstream, midstream, and downstream and industrial markets. We also offer supply chain solutions such as procurement, inventory, warehouse management logistics, safety and turnaround support services, project management, and business process and performance metrics reporting.