Field Service Technician

DNOW; Texas; Vor Ort; USD 42.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive salary

401(k) / Retirement savings

Comprehensive Benefits

Career growth opportunities

Paid vacation/holidays

Zusammenfassung

DNOW is seeking a Service Technician to independently deliver exceptional customer service during field visits. You will manage on-site tasks, diagnose issues, and provide detailed reports to maximize satisfaction and retention.

Ideal candidates have a High School diploma and strong communication skills, with the ability to troubleshoot equipment and adapt to flexible shifts. The role emphasizes safety, collaboration with the technical team, and productive customer engagement.

Qualifikationen

• High School diploma or equivalent required.
• Excellent interpersonal and written communication skills.
• Ability to troubleshoot, test, repair and service technical equipment.
• Willingness to work flexible shifts and adapt to schedules.
• Familiarity with mobile tools and applications.

Aufgaben

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports.
• Document processes and cooperate with technical team.
• Operate vehicle safely and use field automation systems.
• Build positive relationships with customers.

Kenntnisse

Interpersonal skills

Troubleshooting

Problem solving

Written communication

Oral communication

Flexible work readiness

Mobile tools familiarity

Ausbildung

High School diploma

Tools

Field automation systems

Assembly experience

Jobbeschreibung

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays