Service Technician

DNOW; Billings (MT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Comprehensive benefits

Paid vacation and holidays

Job summary

DNOW is seeking a Service Technician to deliver excellent customer service during field visits, manage on-site installation and maintenance, and diagnose technical issues to drive customer satisfaction.

The role emphasizes strong communication, problem-solving, and the ability to work flexible shifts while adhering to safety and field procedures. A supportive team environment and opportunities for growth are highlighted.

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal and written/oral communication skills.
• Strong troubleshooting and repair abilities.
• Experience with field service preferred.
• Familiarity with mobile tools and apps.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule and manage on-site tasks.
• Perform on-site installation, repair, maintenance, and testing of equipment.
• Diagnose errors and determine proper solutions.
• Produce timely and detailed service reports and document processes.
• Operate vehicle safely and follow field procedures.
• Cooperate with technical teams and share information across the organization.
• Understand customer requirements and provide appropriate recommendations.

Skills

Interpersonal skills

Troubleshooting

Customer service

Communication

Field service

Education

High School diploma or equivalent

Tools

Mobile tools/apps

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays