Service Manager: Lead Field & Shop Ops & Safety

CraneWorks, LLC

St. Louis (MO)

On-site

USD 75,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Paid time off

Dental insurance

401(k)

401(k) matching

Vision insurance

Life insurance

Referral program

Professional development assistance

Job summary

CraneWorks in St. Louis, MO is seeking a Service Manager to lead shop and field service operations.

You will guide technicians, ensure safety, improve processes, and partner with Operations, Parts, Sales, and HR to drive service performance. Responsibilities include managing daily schedules, monitoring productivity and budget, maintaining quality and compliance with OSHA, DOT, EPA, and OEM standards, and delivering exceptional customer service.

Qualifications

Five or more years of leadership experience in heavy equipment or crane service.
Experience using ERP/service management systems.
Strong knowledge of hydraulic, electrical, diesel, and mechanical systems.
Valid drivere license.

Responsibilities

Lead, coach, develop, and evaluate service personnel.
Manage daily shop and field service operations, scheduling, and workflow.
Monitor technician productivity, efficiency, utilization, and labor recovery.
Ensure repair orders, estimates, billing, and warranty documentation are accurate and timely.
Maintain compliance with OSHA, DOT, EPA, ANSI, OEM, and Company safety requirements.
Develop customer relationships and resolve escalated service concerns.
Monitor departmental budget, revenue, gross profit, and cost controls.
Utilize ERP systems, Microsoft 365, and reporting dashboards to monitor KPIs.
Drive continuous improvement initiatives and operational excellence.