Shop Service Leader - Heavy-Duty Tech Trainer

FleetPride, Inc.; Leola (PA); On-site; USD 52,000 - 68,000; Full time

Job summary

FleetPride, Inc. seeks an Assistant Service Manager in Leola, PA to coordinate production technicians, oversee daily shop operations, and support service customers. You will document repair work, ensure orders are completed, and manage supervisory tasks including training and customer service functions as directed by the Service Manager.

The role emphasizes planning, staffing, quality control, and timely communication with customers and the Service Manager to maintain service excellence.

Qualifications

• High school diploma or GED required.
• Minimum of 5 years of general service shop experience, including leadership and training responsibilities.

Responsibilities

• Review work throughout the process and after completion to ensure quality and efficiency.
• Plan work schedules and assign duties to maintain adequate staffing and handle fluctuating workloads.
• Record labor hours on repair orders and ensure logs are up to date.
• Inspect vehicles to determine extent of damage and verify repairs.
• Train new service shop employees on company procedures and policies.
• Communicate with the Service Manager to ensure daily operations run smoothly and within policy.
• Close invoices daily and follow up with customers on delays or issues.

Skills

Lead others

Supervision

Training

Customer service

Education

High school diploma or GED

Job description

FleetPride, Inc. seeks an Assistant Service Manager in Leola, PA to coordinate production technicians, oversee daily shop operations, and support service customers. You will document repair work, ensure orders are completed, and manage supervisory tasks including training and customer service functions as directed by the Service Manager.

The role emphasizes planning, staffing, quality control, and timely communication with customers and the Service Manager to maintain service excellence.