Assistant Service Manager

FleetPride, Inc.; Leola (SD); On-site; USD 52,000 - 76,000; Full time

Job summary

FleetPride, Inc. is seeking a Service Shop Supervisor to coordinate production technicians and oversee daily shop operations. You will interact with service customers, document repairs, ensure orders are completed, and oversee staff training under direction of the Service Manager.

Ideal candidates have a minimum of 5 years in a service shop with leadership capabilities. FleetPride emphasizes a strong team, quality workmanship, and efficient operations across its networks.

Qualifications

• High school diploma or GED required; post secondary education or coursework desired.
• Minimum of 5 years of general service shop experience including leadership and training experience.

Responsibilities

• Review work throughout the process to ensure effectiveness and efficiency.
• Plan work schedules and assign duties to maintain staffing levels and respond to workload changes.
• Provide training and guidance to shop personnel and interact with customers.
• Ensure all jobs are recorded on service logs and invoices are closed daily.
• Prepare estimates for shop jobs and verify payment arrangements with Service Manager.
• Record labor hours on work orders and verify repairs before customer delivery.
• Inspect vehicles after repairs to confirm issues are resolved and customer complaints are addressed.

Skills

leadership

supervisory experience

training

customer service

communication

Education

High school diploma or GED

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

Coordinate the activities of production technicians and oversee daily operations of the shop. Interact with Service customers, document incoming repair work, ensuring that all customer orders have been completed and recorded. Perform supervisory, technician training and customer service functions, at direction on Service Manager.

DUTIES & RESPONSIBILITIES

• Review work throughout the work process and at completion, in order to ensure that it has been performed effectively and efficiently.
• Plan work schedules and assign duties to maintain adequate staffing levels, to ensure that activities are performed effectively, and to respond to fluctuating workloads.
• Provide assistance in the solution of problems with employees.
• Make recommendations to the Service Manager as necessary regarding shop personnel issues.
• Communicate regularly with the Service Manager to ensure that daily operations are being performed efficiently and effectively, while ensuring that quality is never compromised.
• Ensure that all jobs are recorded on the service log.
• Ensure that the log is kept up to date.
• Ensure that each and every job and operation is written up on a repair order prior to the time the job is started.
• Complete estimates on shop jobs for customers.
• Check for method of payment and over the credit limits.
• Notify Service Manager if payment arrangements need to be made.
• Do not start a job prior to receiving approval for payment arrangements by the Service Manager.
• Record labor hours allowed to complete all operations on all repair orders. The number of labor hours must be calculated and recorded on the work order prior to assigning the order to a production worker.
• Examine vehicles to determine extent of damage or malfunction(s).
• Ensure that job write up accurately describes repair functions to be performed by technician.
• Test drive and inspect vehicles after repairs have been completed to verify that customer complaints regarding repairs needed have been properly performed.
• Train new service shop employees on company procedures regarding vehicle repairs and specific company policies and procedures on how repairs are to be performed.
• Maintain a clean and organized workspace.
• When necessary, contact customers in an effort to generate more orders.
• Ensure that all invoices are closed on a daily basis.
• Provide the Service Manager with a hard copy of all invoices.
• Immediately advise Service Manager of customer complaints and participate in resolution of complaint, at direction of Service Manager.
• Contact customers when delays arise, and follow up with the Technicians in order to ensure that the order is being completed at the fastest possible rate.
• Maintain open communication with customers to update them on progress and revised estimated completion times.

EDUCATION & TRAINING

High school diploma or GED required; post secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

Minimum of 5 years of general service shop experience, including a demonstrated ability to lead others, supervise and provide training services.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.