Shop Operations Leader — Tech Repair Excellence

AHW LLC; Pittsburg (NH); Presencial; USD 44.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accident insurance

Critical illness insurance

Paid time off

401(k)

Cell phone allowance

Safety item reimbursements

AHW branded clothing

Training

Descripción de la vacante

AHW LLC is seeking a seasoned ASP Service Supervisor to coordinate the workload of the ASP technician team and provide guidance to the ASP Service Manager on training needs.

The role requires 5+ years in service department operations, strong customer service, and proficiency with John Deere equipment. On-site position with comprehensive benefits and potential for growth within the department.

Formación

• 5+ years experience in Service Department operations or similar role.
• Proficient in Microsoft Office and internet functions.
• Excellent written and verbal communication skills.
• Familiar with John Deere and competitive products.
• Understanding of financial principles related to service operations.
• Ability to analyze internal reports and extend hours/weekend work when required.

Responsabilidades

• Monitor department metrics monthly to ensure goals are met.
• Provide performance feedback to ASP technicians.
• Oversee scheduling and performance of ASP technicians.
• Assist in diagnosing machine problems with ASP technicians.
• Assist in quoting repair orders and review for accuracy.
• Explain maintenance or repair concerns to customers and document on work orders.
• May approve release of equipment for delivery.
• Open and manage work orders through to invoicing.
• Handle customer inquiries for the Service Department.
• Attend training as directed.
• Perform complex diagnostics and repairs on ASP equipment.
• Support customer clinics and potentially promote service programs.
• Maintain knowledge of John Deere products.
• Maintain vehicle, inventory, tools and equipment in good condition.

Conocimientos

Team coordination

Customer service

Microsoft Office

Analytical skills

Communication

Workload management

Associates degree or equivalent

Educación

Associate degree or equivalent experience

Herramientas

John Deere equipment

Descripción del empleo

AHW LLC is seeking a seasoned ASP Service Supervisor to coordinate the workload of the ASP technician team and provide guidance to the ASP Service Manager on training needs.

The role requires 5+ years in service department operations, strong customer service, and proficiency with John Deere equipment. On-site position with comprehensive benefits and potential for growth within the department.