Shop Operations Lead – Service & Diagnostics

AHW LLC; Hampshire Township (IL); On-site; USD 44,000 - 62,000; Full time

Job summary

AHW LLC in Illinois is seeking a supervisor to coordinate and direct the ASP technician team's workload for maximum efficiency and quality repair work. The role advises the ASP Service Manager on skills and training needs for technicians.

The position requires 5+ years in service department operations, strong communication, and the ability to work extended hours. You will monitor metrics, supervise technicians, and interface with customers to ensure service excellence.

Qualifications

• 5+ years in Service Department operations with equipment experience.
• Proficient with Microsoft Office and internet.
• Strong written and verbal communication skills.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles in service ops.
• Ability to analyze internal reports.
• Willing to work extended hours and weekends.
• Associate degree or equivalent experience.

Responsibilities

• Monitors ASP Service Department metrics monthly to ensure goals.
• Provides performance feedback for assigned ASP service technicians.
• Oversees and directs scheduling and performance of ASP technicians.
• Directs and assists ASP technicians in diagnosing machine problems.
• Assists in quoting repair orders and reviews for accuracy.
• Explains maintenance or service concerns to customers and documents on work order.
• May approve the release of equipment for delivery to the customer.
• Opens and maintains work orders until closed and invoiced.
• Fields inquiries to the Service Department.
• Attends schooling and seminars as directed by management.
• Performs complex diagnostics and repairs on ASP equipment.
• Supports customer clinics; may promote dealer service programs.
• Maintains knowledge of John Deere and competitive products.
• Maintains safe working environment and adheres to safety program.

Skills

Communication skills

Customer service

Data interpretation

John Deere knowledge

Financial principles

MS Office

Time management

Flexibility

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

AHW LLC in Illinois is seeking a supervisor to coordinate and direct the ASP technician team's workload for maximum efficiency and quality repair work. The role advises the ASP Service Manager on skills and training needs for technicians.

The position requires 5+ years in service department operations, strong communication, and the ability to work extended hours. You will monitor metrics, supervise technicians, and interface with customers to ensure service excellence.