Service Shop Lead for Agriculture & Turf Equipment

AHW LLC; Hampshire Township (IL); Sur place; USD 56 000 - 67 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accident insurance

Critical illness insurance

Paid time off

401(k)

Cell phone allowance

Safety item reimbursements

AHW branded clothing

Training

Résumé du poste

AHW LLC is seeking a Shop Operations Manager to support the Service Manager in directing the workload of the Service Department for optimum efficiency and quality repairs for Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment.

The role involves monitoring department metrics, quoting repair orders, and maintaining control of work orders through to invoicing, while promoting safe work practices and customer satisfaction.

Qualifications

• Minimum of 3 years of experience in Service Department operations.
• Proficient in Microsoft Office and internet tools.
• Strong verbal and written communication skills.
• Knowledgeable about John Deere products and competitive brands.
• Basic understanding of financial principles related to Service Department operations.
• Skilled in analyzing and interpreting internal reports.
• Flexibility to work extended hours and weekends as needed.
• Excellent customer service abilities, with a focus on meeting client needs.
• Associate degree or equivalent work experience.

Responsabilités

• Monitors Service Department metrics to ensure achievement of department goals.
• Provides performance feedback for service technicians and staff to the Service Manager.
• Oversees and directs the shop technicians in scheduling work and performance.
• Directs and assists technicians in the diagnosis of equipment.
• Assists in the quoting of repair orders and reviews orders for accuracy.
• Reviews and explains maintenance, repair, or other service concerns with the customer and documents on the work order.
• Opens work orders and maintains control until closed and invoiced.
• Maintains a safe working environment and adheres to safety program.

Connaissances

Communication skills

John Deere knowledge

Financial principles

Report analysis

Microsoft Office

Customer service

Flexibility hours

Formation

Associate degree

Description du poste

AHW LLC is seeking a Shop Operations Manager to support the Service Manager in directing the workload of the Service Department for optimum efficiency and quality repairs for Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment.

The role involves monitoring department metrics, quoting repair orders, and maintaining control of work orders through to invoicing, while promoting safe work practices and customer satisfaction.