ASP Shop Operations Manager

AHW LLC; Hampshire Township (IL); On-site; USD 44,000 - 62,000; Full time

Job summary

AHW LLC in Illinois is seeking a supervisor to coordinate and direct the ASP technician team's workload for maximum efficiency and quality repair work. The role advises the ASP Service Manager on skills and training needs for technicians.

The position requires 5+ years in service department operations, strong communication, and the ability to work extended hours. You will monitor metrics, supervise technicians, and interface with customers to ensure service excellence.

Qualifications

• 5+ years in Service Department operations with equipment experience.
• Proficient with Microsoft Office and internet.
• Strong written and verbal communication skills.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles in service ops.
• Ability to analyze internal reports.
• Willing to work extended hours and weekends.
• Associate degree or equivalent experience.

Responsibilities

• Monitors ASP Service Department metrics monthly to ensure goals.
• Provides performance feedback for assigned ASP service technicians.
• Oversees and directs scheduling and performance of ASP technicians.
• Directs and assists ASP technicians in diagnosing machine problems.
• Assists in quoting repair orders and reviews for accuracy.
• Explains maintenance or service concerns to customers and documents on work order.
• May approve the release of equipment for delivery to the customer.
• Opens and maintains work orders until closed and invoiced.
• Fields inquiries to the Service Department.
• Attends schooling and seminars as directed by management.
• Performs complex diagnostics and repairs on ASP equipment.
• Supports customer clinics; may promote dealer service programs.
• Maintains knowledge of John Deere and competitive products.
• Maintains safe working environment and adheres to safety program.

Skills

Communication skills

Customer service

Data interpretation

John Deere knowledge

Financial principles

MS Office

Time management

Flexibility

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

Description

Assists in coordinating and directing the workload of the assigned ASP technician team for maximum efficiency and productivity while providing quality repair work. Advises and recommends to the ASP Service Manager skills and training needs for the assigned technicians.

Description

Assists in coordinating and directing the workload of the assigned ASP technician team for maximum efficiency and productivity while providing quality repair work. Advises and recommends to the ASP Service Manager skills and training needs for the assigned technicians.

Responsibilities

• Monitors ASP Service Department metrics monthly to ensure achievement of goals


• Provides performance feedback for assigned ASP service technicians to the ASP Service Manager


• Oversees and directs the ASP technicians in scheduling work and performance


• Directs and assists ASP technicians in the diagnosis of machine problems


• Assists in the quoting of ASP repair orders coming into the Service Department and reviews repair orders for accuracy and completeness


• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order


• May approve the release of equipment for delivery to the customer


• Opens work orders as directed by the ASP Service Manager and maintains control until closed and invoiced


• Fields internal and external customer inquiries to the Service Department


• Attends schooling and seminars as directed by management


• Performs complex diagnostics and repairs on ASP equipment


• May participate in required Service EDUCATE Training programs


• Supports customer clinics


• May promote and sell dealer service programs directly to customers


• Maintains current knowledge of John Deere and competitive products


• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment, ensuring all are in good working order


• Maintains a safe working environment and adheres to company safety program at all times


• Performs other duties as assigned

Requirements

Experience, Education, Skills and Knowledge:

• 5+ years experience in Service Department operations, with commercial application equipment experience preferred


• Ability to use standard desktop load applications such as Microsoft Office and internet functions


• Ability to write and speak effectively to individuals and groups


• Familiar with John Deere and competitive products


• Basic understanding of financial principles relative to Service Department operations


• Ability to analyze and interpret internal reports


• Ability to work extended hours and weekends


• Excellent customer service skills


• Associate degree or equivalent experience

Pay Range:

$32.00 - $45.00 per hour

Benefits:

We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.