Shop Manager

T5 NC OPERATIONS LLC; Jacksonville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

T5 NC OPERATIONS LLC in Jacksonville, NC is seeking a Shop Manager to lead daily shop operations, supervise technicians, and ensure a safe, productive environment. The role emphasizes excellent customer service, efficient workflow, and strong organizational skills to drive performance.

You will oversee staffing, inventory control, budgeting, payroll, and performance coaching for a high‑performing team. The ideal candidate delivers consistent service quality, maintains shop standards, and mentors

Qualifications

• Adaptive to change and able to lead through evolving business needs.
• Basic computer skills required.
• Ability to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, and performing physical tasks for extended periods.
• Excellent communication skills with the public.
• Reliable transportation is required.

Responsibilities

• Supervise shop floor operations and ensure technicians are properly assigned.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Recruit, interview, and onboard new team members.
• Motivate the team, conduct quarterly evaluations, and submit payroll.
• Create and manage crew schedules and train staff.
• Ensure customer experiences are consistently excellent.
• Check in with customers to ensure satisfaction and address concerns.
• Manage shop financials to meet or exceed budget goals.
• Perform technical duties such as oil changes, fluid checks, and service-related tasks.

Skills

Adaptive leadership

Communication skills

Safety awareness

Basic computer skills

Customer service orientation

Job description

Position SummaryThe Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This leadership role requires strong organizational skills, technical expertise, and the ability to manage and develop a high-performing team. The Shop Manager is accountable for staffing, inventory control, financial performance, and maintaining company standards.Key ResponsibilitiesLeadership & Operational ManagementSupervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.Perform opening and closing procedures.Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.Place product orders and manage stock levels.Recruit, interview, and onboard new team members.Motivate the team, hold members accountable, and make personnel decisions.Conduct quarterly employee evaluations and submit payroll.Create and manage crew schedules.Train and develop team members to ensure consistent performance and growth.Serve as a role model, promoting a positive and professional work environment.Ensure the crew consistently delivers excellent customer experiences.Check in with customers before they leave to ensure satisfaction and address any concerns.Understand and manage shop financials to drive results and meet or exceed budget goals.Technical DutiesDrain motor oil, replace oil filters, and grease chassis fittings.Wash windshields and adjust tire pressure.Inspect and top off vehicle fluids.Assist customers in selecting oil types and additional services.Deliver excellent customer service both verbally and in writing.Process payments for services rendered.Perform coolant exchanges and fill services.Restock and maintain inventory on the shop floor.Maintain cleanliness of the shop, office, and bathrooms.Perform any and all other assigned duties.Qualifications & RequirementsMust be adaptive to change and able to lead through evolving business needs.Ability to learn and retain detailed product and service knowledge.Basic computer skills required.Must be able to maneuver in and out of a 3-foot deep pit safely.Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.Must be able to lift up to 50 pounds.Comfortable working in varying weather conditions (hot/cold).Strong awareness of surroundings and adherence to safety protocols.Excellent communication skills with the public.Reliable transportation is required.