Shop Manager

The Durban Group; Alamogordo (NM); On-site; USD 60,000 - 70,000; Full time

Job summary

The Durban Group in Alamogordo, NM is seeking a Shop Manager to oversee all shop operations, ensuring safe, efficient workflow and exceptional customer service. You will manage staffing, inventory, and financial performance while upholding company standards.

You will supervise technicians, handle scheduling, payroll, and training, and drive a positive work environment with a focus on service quality and budget adherence.

Qualifications

• Adaptability to change; lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Excellent communication skills with the public.
• Reliable transportation is required.

Responsibilities

• Supervise shop floor operations; ensure technicians are properly assigned and vehicles serviced.
• Perform opening and closing procedures and inventory checks; manage EOP/EOY cycles.
• Place product orders and monitor stock levels; recruit and onboard new team members.
• Motivate the team; conduct quarterly evaluations and payroll; create crew schedules.
• Train and develop staff to promote growth and performance; maintain a positive work environment.
• Ensure customers have excellent experiences and address concerns before they leave.
• Understand and manage shop financials to meet or exceed budget goals.
• Perform oil changes, fluid checks, and related services; maintain shop cleanliness.

Skills

Adaptability

Product knowledge

Computer skills

Safety awareness

Physical tasks

Lifting 50 lb

Weather tolerance

Communication

Reliable transportation

Job description

Job Details

Job Location: Alamogordo, NM 88310

Position Type: Full Time

Salary Range: $60,000.00 - $70,000.00 Base+Commission/year

Travel Percentage: Negligible

Job Shift: Day

Job Category: Automotive

Position Summary

The Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This leadership role requires strong organizational skills, technical expertise, and the ability to manage and develop a high-performing team. The Shop Manager is accountable for staffing, inventory control, financial performance, and maintaining company standards.

Key Responsibilities

Leadership & Operational Management

• Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team, hold members accountable, and make personnel decisions.
• Conduct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members to ensure consistent performance and growth.
• Serve as a role model, promoting a positive and professional work environment.
• Ensure the crew consistently delivers excellent customer experiences.
• Check in with customers before they leave to ensure satisfaction and address any concerns.
• Understand and manage shop financials to drive results and meet or exceed budget goals.

Technical Duties

• Drain motor oil, replace oil filters, and grease chassis fittings.
• Wash windshields and adjust tire pressure.
• Inspect and top off vehicle fluids.
• Assist customers in selecting oil types and additional services.
• Deliver excellent customer service both verbally and in writing.
• Process payments for services rendered.
• Perform coolant exchanges and fill services.
• Restock and maintain inventory on the shop floor.
• Maintain cleanliness of the shop, office, and bathrooms.
• Perform any and all other assigned duties.

QualificationsQualifications & Requirements

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.