Shop Manager

Paycom - ATS; Leland (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Paycom in North Carolina is seeking a Shop Manager to lead daily shop operations, ensure safety, and drive superior customer service. You will manage staffing, inventory, and financial performance while developing a high-performing team.

The role requires strong organizational skills, adaptability to changing needs, and the ability to train and motivate personnel in a fast-paced environment.

Qualifications

• Must be able to lead through changing business needs.
• Ability to quickly learn product and service knowledge.
• Basic computer skills required.
• Must perform physical tasks and safety procedures.

Responsibilities

• Supervise shop floor operations and assign technicians.
• Open and close procedures and inventory checks.
• Manage stock levels and end-of-period inventories.
• Recruit, interview, and onboard new team members.
• Train and develop staff for performance and growth.
• Deliver exceptional customer experiences and resolve concerns.
• Monitor shop financials and meet budget goals.
• Process payments and ensure safety compliance.

Skills

Leadership

Team Management

Operations Oversight

Safety Compliance

Customer Service

Communication

Adaptability

Computer Basics

Job description

Job Details: Job Location: 1243 - Leland - LELAND, NC 28451, Position Type: Full Time, Travel Percentage: None, Job Shift: Day, Job Category: Automotive, Position Summary

The Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This leadership role requires strong organizational skills, technical expertise, and the ability to manage and develop a high-performing team. The Shop Manager is accountable for staffing, inventory control, financial performance, and maintaining company standards.

Key Responsibilities

Leadership & Operational Management

• Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team, hold members accountable, and make personnel decisions.
• Conduct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members to ensure consistent performance and growth.
• Serve as a role model, promoting a positive and professional work environment.
• Ensure the crew consistently delivers excellent customer experiences.
• Check in with customers before they leave to ensure satisfaction and address any concerns.
• Understand and manage shop financials to drive results and meet or exceed budget goals.

Technical Duties

• Drain motor oil, replace oil filters, and grease chassis fittings.
• Wash windshields and adjust tire pressure.
• Inspect and top off vehicle fluids.
• Assist customers in selecting oil types and additional services.
• Deliver excellent customer service both verbally and in writing.
• Process payments for services rendered.
• Perform coolant exchanges and fill services.
• Restock and maintain inventory on the shop floor.
• Maintain cleanliness of the shop, office, and bathrooms.
• Perform any and all other assigned duties.

Qualifications: Qualifications & Requirements

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.