Shop Manager

The Durban Group; Leland (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Durban Group is seeking a Shop Manager in Leland, NC to oversee all shop operations, ensure excellent customer service, and lead a high-performing team. The role emphasizes staffing, inventory control, and financial performance while maintaining company standards.

Responsibilities include supervising technicians, scheduling, payroll, and enforcing safety protocols, with a focus on delivering quality service and operational efficiency.

Qualifications

• Must adapt to change and lead through evolving business needs.

Responsibilities

• Supervise shop floor operations and ensure vehicles are serviced thoroughly.
• Open and close procedures
• Monitor and manage inventory, perform EOP/EOY
• Recruit, interview and onboard new team members
• Train and develop team members for performance growth
• Deliver excellent customer service and address concerns
• Process payments and ensure accuracy
• Maintain shop cleanliness and safety compliance

Skills

Leadership

Customer service

Communication

Computer skills

Safety awareness

Team management

Time management

Job description

Job Details: Job Location: LELAND, NC 28451, Position Type: Full Time, Travel Percentage: None, Job Shift: Day, Job Category: Automotive, Position Summary

The Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This leadership role requires strong organizational skills, technical expertise, and the ability to manage and develop a high-performing team. The Shop Manager is accountable for staffing, inventory control, financial performance, and maintaining company standards.

Key Responsibilities

Leadership & Operational Management

• Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team, hold members accountable, and make personnel decisions.
• Conduct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members to ensure consistent performance and growth.
• Serve as a role model, promoting a positive and professional work environment.
• Ensure the crew consistently delivers excellent customer experiences.
• Check in with customers before they leave to ensure satisfaction and address any concerns.
• Understand and manage shop financials to drive results and meet or exceed budget goals.

Technical Duties

• Drain motor oil, replace oil filters, and grease chassis fittings.
• Wash windshields and adjust tire pressure.
• Inspect and top off vehicle fluids.
• Assist customers in selecting oil types and additional services.
• Deliver excellent customer service both verbally and in writing.
• Process payments for services rendered.
• Perform coolant exchanges and fill services.
• Restock and maintain inventory on the shop floor.
• Maintain cleanliness of the shop, office, and bathrooms.
• Perform any and all other assigned duties.

Qualifications: Qualifications & Requirements

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.