Shop Manager

The Durban Group; Jacksonville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Paycom - ATS in Jacksonville, NC seeks a full-time shop supervisor to lead technicians, manage daily operations, and ensure high-quality service. Responsibilities include inventory management, staffing, payroll-related tasks, and customer-focused duties on a day shift.

The role requires strong safety awareness and physical fitness, with reliability and strong communication skills. This position emphasizes maintaining a safe, professional work environment and delivering excellent customer

Qualifications

• Must be adaptable to change and lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Excellent communication skills with the public.
• Reliable transportation is required.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions.

Responsibilities

• Supervise shop floor operations and assign technicians.
• Perform opening and closing procedures.
• Monitor and adjust inventory; conduct EOP/EOY counts.
• Place orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate team and manage personnel decisions.
• Process payments for services rendered.
• Train and develop team for growth.
• Ensure customers have excellent experiences.
• Maintain shop, office, and bathroom cleanliness.

Skills

Adaptability

Learning ability

Computer skills

Communication skills

Reliability

Physical fitness

Safety awareness

Job description

Job Details: Job Location: 1442 - Jacksonville - JACKSONVILLE, NC, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, Job Category: Automotive, Position Summary

Key Responsibilities

Leadership & Operational Management

• Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team, hold members accountable, and make personnel decisions.
• Conduct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members to ensure consistent performance and growth.
• Serve as a role model, promoting a positive and professional work environment.
• Ensure the crew consistently delivers excellent customer experiences.
• Check in with customers before they leave to ensure satisfaction and address any concerns.
• Understand and manage shop financials to drive results and meet or exceed budget goals.

Technical Duties

• Drain motor oil, replace oil filters, and grease chassis fittings.
• Wash windshields and adjust tire pressure.
• Inspect and top off vehicle fluids.
• Assist customers in selecting oil types and additional services.
• Deliver excellent customer service both verbally and in writing.
• Process payments for services rendered.
• Perform coolant exchanges and fill services.
• Restock and maintain inventory on the shop floor.
• Maintain cleanliness of the shop, office, and bathrooms.
• Perform any and all other assigned duties.

Qualifications: Qualifications & Requirements

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.