Shop Manager

Paycom - ATS; Leland (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Paycom - ATS seeks a Shop Manager to oversee all shop operations, ensuring safety, productivity, and exceptional customer service. The role requires strong leadership, organizational skills, and the ability to develop a high-performing team while controlling inventory and financial performance.

You will supervise technicians, manage schedules, train staff, and ensure quality service, safety, and adherence to company standards in a dynamic shop environment.

Qualifications

• Leads shop operations to maximize safety, productivity and customer satisfaction.
• Manages staffing, scheduling, coaching and performance evaluations.
• Owns inventory control, vendor relations, and financial performance of the shop.

Responsibilities

• Supervise shop floor operations and assign technicians.
• Perform opening and closing procedures.
• Manage inventory and End of Period/End of Year counts.

Skills

Leadership

Staff management

Inventory management

Customer service

Payroll

Job description

Position SummaryThe Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This leadership role requires strong organizational skills, technical expertise, and the ability to manage and develop a high-performing team. The Shop Manager is accountable for staffing, inventory control, financial performance, and maintaining company standards.Key ResponsibilitiesLeadership & Operational ManagementSupervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.Perform opening and closing procedures.Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.Place product orders and manage stock levels.Recruit, interview, and onboard new team members.Motivate the team, hold members accountable, and make personnel decisions.Conduct quarterly employee evaluations and submit payroll.Create and manage crew schedules.Train and develop team members to ensure consistent performance and growth.Serve as a role model, promoting a positive and professional work environment.Ensure the crew consistently delivers excellent customer experiences.Check in with customers before they leave to ensure satisfaction and address any concerns.Understand and manage shop financials to drive results and meet or exceed budget goals.Technical DutiesDrain motor oil, replace oil filters, and grease chassis fittings.Wash windshields and adjust tire pressure.Inspect and top off vehicle fluids.Assist customers in selecting oil types and additional services.Deliver excellent customer service both verbally and in writing.Process payments for services rendered.Perform coolant exchanges and fill services.Restock and maintain inventory on the shop floor.Maintain cleanliness of the shop, office, and bathrooms.Perform any and all other assigned duties.Qualifications & RequirementsMust be adaptive to change and able to lead through evolving business needs.Ability to learn and retain detailed product and service knowledge.Basic computer skills required.Must be able to maneuver in and out of a 3-foot deep pit safely.Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.Must be able to lift up to 50 pounds.Comfortable working in varying weather conditions (hot/cold).Strong awareness of surroundings and adherence to safety protocols.Excellent communication skills with the public.Reliable transportation is required.