Shop Foreman: Lead & Train a High-Volume Service Team

Dave Wright Auto; Hiawatha (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

401k

Stipend program

Christmas party

Job summary

Dave Wright Auto in Hiawatha, IA is seeking a Shop Foreman to lead our high‑volume service department. This role is ideal for an experienced technician ready to move into a leadership position and guide a team to deliver exceptional service.

You will manage technician dispatching and shop workflow, provide ongoing training, and monitor performance while keeping customers satisfied. We offer a family‑owned culture, competitive benefits, and opportunities for growth.

Qualifications

• Must have hands-on experience as an automotive technician
• Strong understanding of technician dispatching and shop workflow
• Ability to train and lead a team

Responsibilities

• Manage technician dispatching and shop workflow
• Follow our processes and hold the team accountable to them
• Provide ongoing training to service department personnel
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members
• Motivate and encourage service staff members to reach their full potential
• Maintain above average customer service scores for the department
• Assist guests in a professional and courteous manner
• Retain current service customers and encourage repeat business
• Collaborate with other departments in the dealership to accomplish common goals
• Other duties as required

Skills

Experienced technician

Dispatching knowledge

Team leadership

Communication skills

Problem solving

Detail oriented

Reliability

Driver's license

Education

High school diploma

Job description

Dave Wright Auto in Hiawatha, IA is seeking a Shop Foreman to lead our high‑volume service department. This role is ideal for an experienced technician ready to move into a leadership position and guide a team to deliver exceptional service.

You will manage technician dispatching and shop workflow, provide ongoing training, and monitor performance while keeping customers satisfied. We offer a family‑owned culture, competitive benefits, and opportunities for growth.