Service Manager - Lead High-Impact Auto Service Team

Dave Wright Subaru; Hiawatha, Northern (IA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Health, Life, Dental, Vision Insurance

401K

Stipend program

Company Christmas Party

Holidays

Company golf outing

Job summary

Dave Wright Subaru in Iowa is seeking a Service Manager to lead our high-volume service department and drive efficiency, quality workmanship, and exceptional customer service.

You will coach service advisors, manage technicians, implement training, and collaborate with other departments to meet goals.

If you are an experienced technician ready to move into leadership with strong communication, organization, and a team-first attitude, apply today.

Qualifications

• Experienced technician.
• Strong understanding of technician dispatching and shop workflow.
• Outgoing and approachable personality.
• Excellent communication skills.
• Comfortable training and leading a team.
• Confident, strong problem solver.
• Positive, upbeat energy.
• Detail oriented and organized.
• Team focused mindset.
• Consistent and reliable.
• Career minded.
• Valid driver’s license.

Responsibilities

• Follow our processes and hold the team accountable to them.
• Effectively lead, coach, mentor, and manage service advisors to help them grow.
• Provide ongoing training to service department personnel.
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members.
• Motivate and encourage service staff members to reach their full potential.
• Maintain above average customer service scores for the department.
• Assist guests in a professional and courteous manner.
• Retain current service customers and encourage repeat business.
• Manage technician dispatching and shop workflow.
• Collaborate with other departments in the dealership to accomplish common goals.
• Other duties as required.

Skills

Tech experience

Dispatching knowledge

Shop workflow

Communication skills

Team leadership

Problem solving

Detail oriented

Organized

Reliability

Driver's license

Job description

Dave Wright Subaru in Iowa is seeking a Service Manager to lead our high-volume service department and drive efficiency, quality workmanship, and exceptional customer service.

You will coach service advisors, manage technicians, implement training, and collaborate with other departments to meet goals.

If you are an experienced technician ready to move into leadership with strong communication, organization, and a team-first attitude, apply today.