Service Manager: Lead a High-Performing, Team-Driven Shop

Dave Wright Auto Group; Hiawatha, Northern (IA, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid Vacation and Holidays

Health, Life, Dental, and Vision

Company Contributed 401K

Company stipend program

Job summary

Dave Wright Auto Group in Iowa is seeking an experienced Service Manager to lead our high-volume service department. You will guide service advisors, train staff, and ensure smooth dispatching and workflow while maintaining excellent customer service.

The role requires strong leadership, problem-solving, and communication skills, with a focus on accountability and team growth in a fast-paced auto retail environment.

Qualifications

• Experienced technician
• Strong understanding of technician dispatching and shop workflow
• Outgoing and approachable personality
• Excellent communication skills
• Comfortable training and leading a team
• Confident, strong problem solver
• Positive, upbeat energy
• Detail oriented and organized
• Team focused mindset
• Consistent and reliable
• Career minded
• Valid driver’s license

Responsibilities

• Follow our processes and hold the team accountable to them
• Effectively lead, coach, mentor, and manage service advisors to help them grow
• Provide ongoing training to service department personnel
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members
• Motivate and encourage service staff members to reach their full potential
• Maintain above average customer service scores for the department
• Assist guests in a professional and courteous manner
• Retain current service customers and encourage repeat business
• Manage technician dispatching and shop workflow
• Collaborate with other departments in the dealership to accomplish common goals
• Other duties as required

Skills

Leadership

Communication

Problem solving

Team training

Reliability

Customer service

Driver's license

Job description

Dave Wright Auto Group in Iowa is seeking an experienced Service Manager to lead our high-volume service department. You will guide service advisors, train staff, and ensure smooth dispatching and workflow while maintaining excellent customer service.

The role requires strong leadership, problem-solving, and communication skills, with a focus on accountability and team growth in a fast-paced auto retail environment.