Service Shop Foreman: Lead High-Volume Tech Team

The CAR Group (Norm Reeves Dealerships); Cerritos (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonus plan

Ongoing Ford training

Modern equipment

Job summary

The CAR Group (Norm Reeves Dealerships) seeks an experienced Shop Foreman to lead one of California's highest-volume Ford service departments. You will guide technicians, maximize shop productivity, and uphold Ford warranty compliance while delivering an exceptional customer experience.

This hands-on leadership role requires diagnosing complex issues, coaching staff, managing workloads with Dispatch, and driving continuous improvement.

Qualifications

• Five or more years of Ford dealership technician experience.
• Current Ford Senior Master Technician certification required.
• Strong diagnostic and electrical troubleshooting skills.
• Extensive experience with FDRS, IDS, PTS, Workshop Manual, OASIS, and Ford warranty procedures.
• Valid driver's license with a clean driving record.
• Ability to lead, coach, and motivate technicians.
• Excellent communication and organizational skills.
• Ability to prioritize work in a fast-paced, high-volume environment.

Responsibilities

• Lead, coach, and develop a team of Ford technicians.
• Monitor technician productivity, efficiency, and repair quality daily.
• Assist technicians with advanced diagnostics and difficult repairs.
• Work closely with Dispatch to balance workloads and maximize shop productivity.
• Manage aging repair orders and reduce shop WIP.
• Improve Fix Right the First Time (FRFT) and reduce comebacks.
• Maintain compliance with Ford warranty requirements, including SPW, LTIS, SSSC, engine and transmission approvals.
• Monitor Multi-Point Inspection (MPI) completion, photo, and video compliance.
• Conduct regular one-on-one coaching meetings with technicians.
• Track technician STARS training and certification progress.
• Support and develop Apprentice Technicians through their training program.
• Communicate effectively with Service Advisors, Warranty Administrators, Dispatch, and Management.
• Maintain a safe, organized, and productive shop environment.

Skills

Leadership

Ford dealership experience

Diagnostics

Team coaching

Communication

Prioritization

Tools

FDRS

IDS

PTS

Workshop Manual

OASIS

Warranty procedures

Job description

The CAR Group (Norm Reeves Dealerships) seeks an experienced Shop Foreman to lead one of California's highest-volume Ford service departments. You will guide technicians, maximize shop productivity, and uphold Ford warranty compliance while delivering an exceptional customer experience.

This hands-on leadership role requires diagnosing complex issues, coaching staff, managing workloads with Dispatch, and driving continuous improvement.