Shop Equipment Tech Support & Projects Lead

Dover Corporation; Madison (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Dover's Vehicle Service Group is seeking a Customer Service representative to handle post-sale technical inquiries via phone, chat, or text in a call-center environment. You will respond to customers using scripts and guidance tools, while aiming to resolve issues and recommend additional products or services as appropriate.

The role emphasizes independent work, coaching of junior staff, and handling occasionally complex problems. A discretionary bonus plan applies based on performance metrics.

Qualifications

• Respond to a high volume of low complexity technical inquiries.
• Provide product specifications & information on compatibility with other products.
• Follow pre-determined scripts and response guidance tools.

Responsibilities

• Managing projects and processes with limited supervision.
• Coaching and reviewing the work of junior staff.
• Addressing and resolving customer issues and inquiries.

Skills

Communication skills

Multitasking

Technical troubleshooting

Education

High school diploma or equivalent

Job description

Dover's Vehicle Service Group is seeking a Customer Service representative to handle post-sale technical inquiries via phone, chat, or text in a call-center environment. You will respond to customers using scripts and guidance tools, while aiming to resolve issues and recommend additional products or services as appropriate.

The role emphasizes independent work, coaching of junior staff, and handling occasionally complex problems. A discretionary bonus plan applies based on performance metrics.