Equipment Tech Support Specialist

Vehicle Service Group, A Dover Company; Madison (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Vehicle Service Group, A Dover Company, is seeking a Contact Center Customer Service: Technical specialist to assist business or end-user customers via phone, online chat, or text. You will handle technical inquiries related to equipment or software installation, activation, and troubleshooting, using approved scripts and guidance tools.

The role emphasizes call-center effectiveness, working with limited supervision, and applying advanced product knowledge to resolve issues and guide customers

Qualifications

• Respond to a high volume of low complexity technical inquiries using scripts.
• Provide responses based on pre-determined scripts and guidance tools.
• Recommend alternative products or services (e.g., warranties) as part of issue resolution.
• A Professional 3 applies advanced knowledge of the job area.

Responsibilities

• Managing projects / processes, working independently with limited supervision.
• Coaching and reviewing the work of lower level professionals.
• Problems faced are difficult and sometimes complex.

Job description

Vehicle Service Group, A Dover Company, is seeking a Contact Center Customer Service: Technical specialist to assist business or end-user customers via phone, online chat, or text. You will handle technical inquiries related to equipment or software installation, activation, and troubleshooting, using approved scripts and guidance tools.

The role emphasizes call-center effectiveness, working with limited supervision, and applying advanced product knowledge to resolve issues and guide customers