Shop Central Support Customer Service Agent - French needed

Ryder System, Inc.; Georgia (VT); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Agenten, der sich um die Bedürfnisse von Kunden kümmert und einen positiven Eindruck hinterlässt. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Anfragen, die Planung von Wartungsdiensten und die Unterstützung bei Fahrzeugproblemen. Mit einer starken Betonung auf Kundenservice und Kommunikation bieten Sie Lösungen und tragen zur Verbesserung der Kundenzufriedenheit bei. Wenn Sie eine Leidenschaft für den Kundenkontakt haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsversicherung

Zahnversicherung

Sehversicherung

401(k)

Bezahlte Freizeit

Qualifications

• 3+ Jahre Erfahrung im Kundenservice mit Problemlösung.
• Starke Kommunikationsfähigkeiten und Flexibilität in einem schnelllebigen Umfeld.

Responsibilities

• Unterstützung von Kunden bei Fahrzeugpannen und Verbesserung der Kundenzufriedenheit.
• Koordination von Ressourcen und Kommunikation mit Technikern und Fahrern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Organisation

Zeitmanagement

Flexibilität

Detailgenauigkeit

Telefonfähigkeiten

Education

H.S. diploma/GED

Job description

Shop Central Support Customer Service Agent - French needed

Shop Central Support Customer Service Agent - French needed

Apply locations: USA - Alpharetta GA 30005, USA - Atlanta GA 30315, USA - Marietta GA 30062, USA - Atlanta GA Galleria Pkwy

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R142837

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Job Description

Summary
The Call Center Representative I will receive inbound phone calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers. Responsibilities include scheduling service for truck and trailer breakdowns, preventive maintenance (PM), and assisting with service questions. Must deliver outstanding customer service to ensure a positive experience.

French applicants preferred

• Starting pay is $17.00/hour, Monday - Friday; bilingual French is $18.00/hour

• Start date: Monday, June 9, 2025

• Open to working 1st and 2nd shift

• Training: 3 days in Alpharetta, GA, and 2 days remote

• Post-training: fully remote

Essential Functions

• CUSTOMER SERVICE: Assist customers with vehicle breakdowns, communicate regarding vehicle status, and improve customer satisfaction scores.
• WORK FLOW MANAGEMENT: Coordinate resources, communicate with technicians, rental teams, and drivers, and manage outside repairs.
• ADMINISTRATIVE: Handle incoming and follow-up calls, process service requests, and participate in QA reviews.

Additional Responsibilities

• Perform other duties as assigned
• Contribute to a positive work environment
• Maintain courteous and professional attitude
• Availability for 24/7 operation, including weekends and holidays

Skills and Abilities

• Strong customer service and communication skills
• Multi-tasking, organization, and time management
• Flexibility and self-drive in a fast-paced environment
• Ability to build professional relationships
• Independent and team work skills
• Attention to detail and follow-up
• Effective phone skills
• Adaptability to process changes and growth

Qualifications

• H.S. diploma/GED
• 3+ years in customer service with issue resolution

Travel

None

DOT Regulated

No

#LI-post #INDexempt #FB

#LI-JJ

Job Category

Customer Service

Compensation Information

The offered compensation may vary based on experience, education, location, and other factors. The position may include bonuses or incentives. Pay Type: Hourly.

Benefits Information

Full-time benefits include health, dental, vision, life, disability insurance, paid time off, and 401(k).

Equal Opportunity Employer

Ryder is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability.

Security Notice

Ryder communicates only via official @ryder.com emails and will never ask for payment or banking info during the interview process. Verify any suspicious contact with Ryder directly.

Current Employees

If you are a current employee, apply via the internal system.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.