Customer Service Representative

Mr. Appliance; Douglasville (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative who thrives in a dynamic environment. This role involves managing service requests and customer interactions, ensuring satisfaction through effective communication and problem-solving. The ideal candidate is self-motivated, energetic, and committed to delivering exceptional service. With competitive pay and flexible hours, this position offers a fantastic opportunity to grow within a supportive team. Join a company that values respect, integrity, and customer focus, while making a positive impact on people's lives.

Qualifications

• Minimum two years admin experience required.
• Strong written and verbal communication skills essential.

Responsibilities

• Handle incoming calls professionally and courteously.
• Complete work orders and respond to customer complaints.

Skills

Communication Skills

Data Entry Skills

Customer Service

Detail-oriented

Positive Attitude

Education

High School Diploma

2+ years admin experience

Job description

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We at Mr. Appliance are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions
  
  

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
  
  

Benefits: Benefits package vary by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

This is a remote position.

Compensation: $11.00 - $14.00 per hour

When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren't working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn't enough, there's competitive compensation and flexible working hours. Give us a shout.

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance franchised system. Each Mr. Appliance franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement
  
  

I acknowledge that each independent Mr. Appliance franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Required

Preferred

Job Industries

• Customer Service

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Repair and Maintenance

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