Remote Customer Service Rep BYOD - Starting Monday, June 2, 2025

TSI - Transworld Systems Inc.; Augusta (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Remote Customer Service Representative to assist customers effectively from the comfort of their home. This role requires strong communication skills and prior call center experience. You will be responsible for managing customer accounts, documenting information, and ensuring compliance with regulations. With a focus on quality and productivity, this position offers a competitive hourly wage and the flexibility of remote work. If you thrive in a dynamic environment and are eager to make a difference in customer service, this opportunity is perfect for you!

Qualifications

• Prior call center experience is required for this role.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Assist customers with their accounts and document information accurately.
• Explain account statuses and inquiries while maintaining quality goals.

Skills

Call Center Experience

Communication Skills

Active Listening

Problem-Solving Skills

Proficiency with Microsoft Applications

Job description

Join to apply for the Remote Customer Service Rep BYOD - Starting Monday, June 2, 2025 role at TSI - Transworld Systems Inc.

TSI - Transworld Systems Inc. provided pay range

This range is provided by TSI - Transworld Systems Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Overview

This is a Bring Your Own Device (BYOD) role. In order to be considered, you must maintain your own personal at-home working equipment that meets the following system requirements:

System Specs

• It is NOT a Mac
• It is NOT a Chromebook
• It is NOT a tablet, phone, or iPad
• It must have the following:

• Connected via Ethernet (WiFi must be disabled)
• Operating system: Windows 10 22H2 or Windows 11 (build 10.0.22621 and up)
• Processor: i5 or AMD Ryzen 5 (or higher)
• RAM: Minimum 8 GB
• Hard Drive space: Minimum 10 GB
• Upload speed: Minimum 10 Mbps
• Download speed: Minimum 25 Mbps
• Anti-virus software installed
• All Windows updates completed

Recommended peripherals (Bluetooth versions permissible):

• USB Wired Keyboard
• USB Wired Mouse
• USB Wired Webcam
• Wired Headset

Required

• Two (dual) monitors

Please Note

• After applying, you'll receive an email to complete a virtual interview via 'Verint'. This must be completed for consideration.
• Post-interview, you'll need to complete a system validation to confirm your equipment meets requirements.

Work Location:

Remote, Work from Home

Compensation

$15.00/hour

Paid Training Start Date

Monday, June 2, 2025

Training Hours

Monday to Friday: 8am - 5pm EST

Hours of Operation

Monday to Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST

During training, schedules will be assigned within these hours.

Responsibilities

• Assist customers with accounts
• Document account information accurately
• Explain account statuses and inquiries
• Assist with delinquent accounts per state guidelines
• Follow applicable regulations
• Maintain inbound handle time and meet QA goals
• Meet production metrics

Qualifications

• Prior call center experience REQUIRED
• Excellent communication skills
• Ability to navigate multiple systems while speaking with customers
• Active listening and problem-solving skills
• Proficiency with Microsoft applications

This description is not exhaustive; duties may change as needed.

We are an Equal Opportunity Employer.