Customer Care Specialist- EST

Amplity Health; Atlanta (GA); Remote; USD 38,000 - 40,000; Full time

Job summary

An established industry player is looking for passionate individuals to join their customer care team. This remote position focuses on providing exceptional support to consumers and healthcare professionals, ensuring inquiries are handled with care and efficiency. As a Customer Care Specialist, you will manage inbound calls, address product questions, and process important information while adhering to high standards of quality and compliance. Join a team dedicated to improving patient outcomes and making a meaningful impact in the biopharma sector.

Qualifications

• Experience in contact center environments is a plus.
• Ability to communicate effectively and empathetically.

Responsibilities

• Handle inbound calls from consumers and healthcare professionals.
• Identify and process adverse events and technical complaints.

Skills

Customer Service Experience

Expert Typing Skills

Education

BA/BS Degree

Relevant Experience

Job description

Join Amplity, the full-service partner of biopharma companies delivering flexible and specialized medical and commercial services. We support drugs throughout their lifecycle, maximizing resources and improving impact for our clients through strategic partnerships and deep therapeutic expertise. Amplity transforms how breakthrough treatments reach patients.

We are seeking passionate, motivated, and experienced individuals with a successful track record in contact center environments. Our Contact Center supports inbound Healthcare Service programs across various marketing campaigns, disease states, and projects. It provides customer service support via telephone, email, postal mail, fax, and chat.

Customer Care Specialist

The Customer Care Specialist handles inbound calls from consumers and healthcare professionals, addressing inquiries such as product questions, adverse events, and sample requests. Responsibilities include identifying and processing adverse events and technical complaints.

Remote Position

Essential Duties and Responsibilities:

1. Provide customer support via phone, email, direct mail, and other channels.
2. Maintain high quality standards, adhere to materials and guidelines.
3. Accurately collect and input information into program databases.
4. Answer product questions using approved FAQs and discussion guides.
5. Communicate effectively and empathetically, simplifying medical terminology as needed.
6. Identify and process adverse events and technical complaints per client procedures.
7. Follow all privacy and security procedures.
8. Adhere to company policies and standard operating procedures.
9. Perform administrative and non-telecommunication duties as needed.
10. Manage customer escalations and collaborate with other functions for compliant resolutions.

Requirements:

• BA/BS degree or relevant experience.
• Customer service experience.
• Expert typing skills.

Salary range: approximately $38K - $40K.

EPIIC Values:

All employees are expected to demonstrate our values:

• Excellence: Set high standards, focus on solutions, achieve outstanding results.
• Passion: Love what we do; inspire and motivate others.
• Innovation: Be curious, bold, and challenge traditional methods.
• Integrity: Be open, honest, and transparent; do the right thing.
• Collaboration: Work together to achieve greater outcomes.

About Us

Amplity powers biopharma innovation with expert-led teams. With over 40 years of experience, we deliver contract medical, commercial, and communication excellence. Our people-driven, tech-enabled approach helps clients launch products and operate efficiently across all business areas.

Our mission is to improve patient outcomes through operational excellence, enabling our pharma partners to succeed. At Amplity, we are committed to being faster, better, and more compassionate than anyone else.

Our Diversity Policy

We support equal employment opportunities for all, regardless of sex, race, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status. Employment decisions are based on skills, knowledge, abilities, and performance, in compliance with applicable laws.