Shop Central Support Customer Service Agent - French needed

Ryder; Atlanta (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative I to provide exceptional customer service in a dynamic environment. This role involves handling inbound calls, scheduling services for truck and trailer breakdowns, and ensuring customer satisfaction. With a focus on teamwork and effective communication, you will play a crucial part in maintaining high customer service standards. The position offers flexible shifts and a supportive atmosphere, making it a great opportunity for those looking to grow in the customer service field. If you are detail-oriented and thrive in a fast-paced setting, this job is perfect for you.

Benefits

Health Coverage

Paid Time Off

Retirement Plans

Qualifications

• Minimum 3 years in Customer Service with issue resolution experience.
• Strong communication and multitasking skills are essential.

Responsibilities

• Assist customers with vehicle breakdowns and service requests.
• Coordinate resources and technicians for repairs.

Skills

Customer Service

Communication

Multitasking

Organizational Skills

Education

H.S. diploma/GED

Job description

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Job Description:

Summary
The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers. They will be responsible for helping schedule services for truck and trailer breakdowns, scheduling preventive maintenance (PM), and assisting with service-related questions. The representative must deliver outstanding customer service to ensure the best customer experience.

French applicants preferred

• Starting pay is $17.00/hour, Monday - Friday. Bilingual French speakers earn $18.00/hour.
• Start date: Monday, June 9, 2025.
• Open to working 1st and 2nd shifts.
• Training: 3 days in Alpharetta, GA, and 2 days remote. Post-training: fully remote.

Essential Functions:

• CUSTOMER SERVICE: Assist customers with vehicle breakdowns, communicate effectively regarding vehicle status, and drive customer satisfaction scores.
• WORK FLOW MANAGEMENT: Coordinate resources, technicians, rental teams, and vendors to facilitate repairs and replacements.
• ADMINISTRATIVE: Handle calls, process service requests, and participate in quality assurance reviews.

Additional Responsibilities:

• Perform other duties as assigned.
• Contribute to a positive work environment.
• Maintain courteous and positive attitude.
• Work 2nd/3rd shifts, weekends, and holidays as part of a 24/7 operation.

Skills and Abilities:

• Strong customer service, communication, multitasking, and organizational skills.
• Ability to work independently and in a team.
• Detail-oriented with good follow-up practices.
• Adaptable to process changes and growth.

Qualifications:

• H.S. diploma/GED required.
• At least 3 years in Customer Service with issue resolution experience.

Additional Information:

Travel: None. DOT Regulated: No.

Compensation and benefits details provided, including health coverage, paid time off, and retirement plans.

Ryder is an Equal Opportunity Employer and Drug-Free Workplace. Applicants will not be asked for payments or banking details during the process. For questions, contact Ryder at [e-mail] or 800-793-3754.

Current employees should apply via the internal system. Job seekers can review the privacy policy here.