Customer Care Specialist- EST

Amplity; Atlanta (GA); Remote; USD 38,000 - 40,000; Full time

Job summary

An innovative company is seeking a passionate Customer Care Specialist to join their dynamic team. This remote role focuses on providing exceptional customer service in a fast-paced contact center environment. You will handle inbound inquiries, assist healthcare professionals, and ensure high-quality standards while adhering to company policies. If you have a knack for effective communication and a strong customer service background, this opportunity is perfect for you. Join a forward-thinking organization that values your contributions and offers a supportive work environment.

Qualifications

• Proven track record in contact center environments.
• Ability to simplify medical terminology for customers.

Responsibilities

• Handle inbound calls from consumers and healthcare professionals.
• Identify and process adverse events and technical complaints.
• Provide support via various channels including phone and email.

Skills

Customer Service

Effective Communication

Typing Skills

Education

BA/BS degree

Relevant Work Experience

Job description

Join to apply for the Customer Care Specialist- EST role at Amplity

We are currently seeking passionate, highly motivated, and experienced individuals with a proven track record in the contact center environment. Our Contact Center supports inbound Healthcare Service programs across various marketing campaigns, disease states, and projects. It provides customer service support through channels such as telephone, email, postal mail, fax, and chat.

Customer Care Specialist

The Customer Care Specialist handles inbound, unsolicited customer calls from Consumers and Healthcare Professionals for inquiries like product questions, adverse events, sample requests, etc. Responsibilities include identifying and processing Adverse Events and Technical Complaints.

Position Details

• Remote position
• Provide customer support via phone, email, direct mail, and other channels
• Maintain high-quality standards and adhere to guidelines
• Accurately collect and input information into specific databases
• Answer product questions following company policies using approved FAQs and discussion guides
• Communicate effectively and empathetically, simplifying medical terminology as needed
• Identify and process potential Adverse Events and Technical Complaints in accordance with WPDs
• Follow all Privacy/Security procedures
• Adhere to company policies and SOPs
• Perform administrative and non-telecommunication duties as needed
• Manage customer escalations and collaborate with other functions for compliant resolutions

Requirements

• BA/BS degree or relevant work experience
• Customer service experience
• Expert level typing skills

Salary range: approximately $38K - $40K.