Customer Care Specialist- EST

Amplity Health; Philadelphia (Philadelphia County); Remote; USD 38,000 - 40,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their remote Customer Care team. This role focuses on providing exceptional support to consumers and healthcare professionals, handling inquiries related to products and adverse events. With a commitment to excellence and collaboration, this position offers a unique opportunity to contribute to the healthcare sector and improve patient outcomes. If you thrive in a dynamic environment and are dedicated to delivering high-quality service, this role is perfect for you.

Qualifications

• Proven success in contact center environments.
• Ability to communicate empathetically and understand medical terminology.

Responsibilities

• Provide customer support via phone, email, and other channels.
• Identify and process Adverse Events and Technical Complaints.

Skills

Customer Service

Expert Typing Skills

Communication Skills

Education

BA/BS Degree

Relevant Experience

Job description

Join Amplity, the full-service partner of biopharma companies delivering flexible and specialized medical and commercial services. We support drugs throughout their lifecycle, scaling resources to maximize impact through strategic partnerships and deep therapeutic expertise, transforming how treatments reach patients.

We are seeking passionate, motivated individuals with proven success in contact center environments. Our Contact Center supports inbound Healthcare Service programs across various campaigns, disease states, and projects, providing multi-channel customer service support including telephone, email, postal mail, fax, and chat.

Customer Care Specialist

The Customer Care Specialist handles inbound inquiries from Consumers and Healthcare Professionals regarding product questions, adverse events, sample requests, etc. Responsibilities include identifying and processing Adverse Events and Technical Complaints.

Remote Position

Essential duties and responsibilities:

1. Provide customer support via phone, email, direct mail, and other channels.
2. Maintain high quality standards, adhering to approved materials and guidelines.
3. Accurately collect and input information into program databases.
4. Answer product questions using approved FAQs and discussion guides.
5. Communicate empathetically, facilitating understanding of medical terminology as needed.
6. Identify and process potential Adverse Events and Technical Complaints per Client’s WPDs.
7. Follow all Privacy/Security procedures outlined in WPDs.
8. Adhere to company policies and SOPs.
9. Perform administrative tasks and other duties as needed to maximize department utilization.
10. Manage customer escalations, collaborating with other functions for compliant solutions.

Requirements:

• BA/BS degree or relevant experience.
• Customer service experience.
• Expert typing skills.

Salary range: approximately $38K - $40K.

EPIIC Values:

All roles at Amplity demonstrate our EPIIC Values:

• Excellence: Set high standards, focus on solutions, achieve outstanding results with professionalism.
• Passion: Love what we do, inspire and motivate others.
• Innovation: Be curious, bold, challenge traditional ways.
• Integrity: Be open, honest, transparent; do the right thing.
• Collaboration: Work together to achieve greater outcomes.

About Us

Amplity powers biopharma innovation with expert-led teams. With over 40 years of experience, we deliver contract medical, commercial, and communication excellence. Our people-driven, tech-enabled approach helps clients launch products and operate efficiently across all business sizes and specialties. Our mission is to improve patient outcomes through executional excellence, enabling our pharma partners to thrive.

Diversity Policy

We support equal employment opportunities for all, regardless of sex, race, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status. Employment decisions are based on skills, knowledge, abilities, and performance, in compliance with applicable laws.