Shipping & Returns Specialist — Flexible Hours + Perks

Staples; Woodbridge (VA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development program

Associate discounts

401(k) plan with company match

Dental and vision insurance

Discounts at hundreds of retailers

Many more benefits

Job summary

Staples in Woodbridge is hiring Shipping Associates to provide friendly, efficient service for customers and help with shipping needs and unpackaged returns. You will work with a team in a fast-paced retail environment, engaging customers and presenting shipping options.

The role offers flexible hours (part-time or full-time as needed), generous paid time off, weekly pay, and opportunities for career development. Benefits include discounts on merchandise and plan options. Training provided.

Qualifications

• Provide friendly, helpful customer service and engage customers to understand needs.
• Able to engage with customers and guide shipping options.
• Maintain organization and attention to detail in a fast-paced retail environment.
• Able to lift/push/move materials up to 100 pounds.
• Collaborate effectively with team to meet store goals.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Sales skills

Communication

Heavy lifting

Multi-tasking

Team player

Job description

Staples in Woodbridge is hiring Shipping Associates to provide friendly, efficient service for customers and help with shipping needs and unpackaged returns. You will work with a team in a fast-paced retail environment, engaging customers and presenting shipping options.

The role offers flexible hours (part-time or full-time as needed), generous paid time off, weekly pay, and opportunities for career development. Benefits include discounts on merchandise and plan options. Training provided.