Shipping & Returns Specialist - Flexible Hours

Staples, Inc.; Union City (NJ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible hours

Weekly pay

Associate discounts

Discounts at retailers

401(k) plan with company match

Dental and vision insurance

Career development program

Paid time off

Job summary

Staples, Inc. is hiring Shipping Associates in New Jersey to deliver exceptional customer service while handling shipping and unpackaged returns in-store. You will work in a collaborative, team-oriented retail culture with immediate hiring and training provided.

Perks include flexible hours, weekly pay, associate discounts, 401(k) match, and medical/dental coverage for full-time staff. The role emphasizes customer engagement, shipping duties, and the ability to adapt to store needs.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Engage with customers and understand their needs to drive additional sales.
• Able to lift/push/move materials up to 100 pounds.
• Strong attention to detail and organizational skills; can multi-task.
• Collaborate in a fast-paced, sometimes stressful environment.
• Manage conflicts in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for returns and shipping needs (e.g., UPS, Amazon).
• Identify customer needs for shipping and explain different options.
• Maintain the Shipping area for efficient processing and storage of packages.
• Ensure supplies to process Shipping and Returns are stocked.
• Provide an inviting customer experience and assist with solutions.

Skills

Flexible schedule

Customer engagement

Lifting capability

Attention to detail

Team collaboration

Conflict management

Integrity and discretion

Job description

Staples, Inc. is hiring Shipping Associates in New Jersey to deliver exceptional customer service while handling shipping and unpackaged returns in-store. You will work in a collaborative, team-oriented retail culture with immediate hiring and training provided.

Perks include flexible hours, weekly pay, associate discounts, 401(k) match, and medical/dental coverage for full-time staff. The role emphasizes customer engagement, shipping duties, and the ability to adapt to store needs.