Returns & Shipping Specialist — Flexible Hours

Staples; Seabrook (NH); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Flexible part-time hours

Weekly pay

Associate discounts on in-store and on

Discounts at retailers

401(k) plan with company match

Dental and vision insurance

Career development program

Job summary

Staples is seeking Shipping Associates to support customer service in our retail store, handling shipping and unpackaged returns, engaging customers, and preparing packages for carrier pickup. The role emphasizes teamwork in a fast-paced environment and flexibility across duties.

Applicants should be capable of lifting up to 100 pounds, engaging customers to identify shipping needs and explain options, and maintaining an organized shipping area.

Qualifications

• Able to work a flexible schedule based on store needs.
• Must engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high-paced environment.
• Manage conflict in a reasonable, non-confrontational manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Flexible schedule

Customer engagement

Lifting up to 100 lbs

Attention to detail

Team collaboration

Conflict management

Honesty and integrity

Multi-tasking

Job description

Staples is seeking Shipping Associates to support customer service in our retail store, handling shipping and unpackaged returns, engaging customers, and preparing packages for carrier pickup. The role emphasizes teamwork in a fast-paced environment and flexibility across duties.

Applicants should be capable of lifting up to 100 pounds, engaging customers to identify shipping needs and explain options, and maintaining an organized shipping area.