Shipping & Dispatch Coordinator — Logistics Specialist

Durman Colombia SAS; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

IPEX in Charlotte, North Carolina is seeking a Shipper to ensure orders and transfers are shipped accurately, on time, and to support our traffic and logistics teams. You will work closely with our Traffic Department and cross-functional partners to coordinate shipments and deliver an exceptional customer experience.

You will serve as the primary contact for drivers and customers at the shipping desk, prepare Bills of Lading, and maintain compliant records in line with C-TPAT while upholding

Qualifications

• College diploma or degree, and/or 3 years of shipping/logistics experience.
• Proficient in Outlook, Excel, Word.
• Strong communication, teamwork and customer service.
• Ability to adapt to changing priorities.
• Attention to detail and accuracy.
• Completion of certification/training for Transportation of Dangerous Goods, WHMIS and C-TPAT required.

Responsibilities

• Coordinate and assign orders as they are released, considering delivery timelines and destination requirements.
• Maintain picking sequences based on order priority and warehouse zoning to support efficient operations.
• Manage and prioritize urgent shipments and customer pick-ups.
• Utilize Transportation Management System (TMS) to select the most effective carrier solutions.
• Dispatch orders and transfers in accordance with IPEX service and quality standards.
• Monitor and track shipments through phone and online systems.
• Respond to customer inquiries and provide updates on orders and deliveries.
• Serve as the primary contact for drivers and customer pick-ups at the shipping desk.
• Prepare and process Bills of Lading (BOLs) accurately and efficiently, ensuring all documentation is complete.
• Maintain organized and compliant records and filing systems, including BOLs, Sales Orders, RMAs, and other transportation documents in accordance with C-TPAT requirements.

Skills

Microsoft Office

Outlook

Excel

Word

Communication

Teamwork

Customer service

Adaptability

Attention to detail

Education

College diploma or degree

Tools

Transportation Management System (TMS)

Job description

IPEX in Charlotte, North Carolina is seeking a Shipper to ensure orders and transfers are shipped accurately, on time, and to support our traffic and logistics teams. You will work closely with our Traffic Department and cross-functional partners to coordinate shipments and deliver an exceptional customer experience.

You will serve as the primary contact for drivers and customers at the shipping desk, prepare Bills of Lading, and maintain compliant records in line with C-TPAT while upholding