Shipping Customer Success Specialist

Shiproots; Chicago (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

Shiproots in Chicago, IL is seeking a motivated Customer Service Representative to support our shipping partners through clear communication and reliable service.

You will respond to inquiries, provide tracking updates, resolve concerns, and collaborate with operations to ensure customer satisfaction in a fast-paced environment. This is a full-time, on-site role with opportunities for growth in a team-focused culture.

Qualifications

• Excellent communication skills, a customer-focused attitude, and preferably previous customer service experience.

Responsibilities

• Respond to customer inquiries and shipment requests.
• Provide tracking updates and delivery information.
• Assist with resolving customer concerns.
• Collaborate with operations to ensure customer satisfaction.

Skills

Customer service

Communication

Customer focus

Job description

Shiproots in Chicago, IL is seeking a motivated Customer Service Representative to support our shipping partners through clear communication and reliable service.

You will respond to inquiries, provide tracking updates, resolve concerns, and collaborate with operations to ensure customer satisfaction in a fast-paced environment. This is a full-time, on-site role with opportunities for growth in a team-focused culture.